Terms & Conditions


Please thoroughly review these terms and conditions before retaining Wendy Bartley (“Wendy Bartley and/or “me/my” and/or “we” and/or “our”) as your Travel Advisor. These terms and conditions also apply to any other names that operate under the host company including but not limited to Wendy Bartley, WT Travel, and Wandering Toes Travel. 

Using the services of Wendy Bartley, or receiving any content, products, or services through our travel app or website indicate acceptance of these terms and conditions and you, the purchaser (and/or “traveler” and/or “passenger” and/ or "client” and/or “you/your”) agree to be bound by these terms.  

 The primary traveler will be the only recipient of these terms and conditions, and it is their sole responsibility to inform all other travelers of the contents. By accepting this communication and making payment to Wendy Bartley the primary client acknowledges that they have been advised of, reviewed, and are accepting these terms and conditions and contract for travel related services.  

Scope of Services 

Wendy Bartley acts only as an intermediary between suppliers and the public.  We represent and advocate for the client when acquiring transportation, hotel accommodations, cruises, sightseeing and services for the clients’ benefit which are provided by separate and independent vendors of travel services. Wendy Bartley does not own or operate any hotels, shore excursions, tours, transportation providers, cruise lines, vessels, airlines, travel protection companies, attractions, or other travel-related Suppliers who provide goods or services for the Passenger(s)’ trip, and no guarantee or warranty is given or implied as to the fitness or condition of the Supplier’s accommodations, transportation, or any food, drink, medicine, or provisions supplied. In no event shall Wendy Bartley be responsible for refunding, either fully or partially, any amounts paid due to unsatisfactory services from any supplier  nor will be liable for any accident which occurs in hotels, in resorts, on airplanes/in airports, on buses/in bus stations, on trains/in train stations, on board a cruise ship, on tenders, on shore excursions, or during any mode of transportation encountered during the trip, resulting from equipment or any other cause. The Passenger admits a full understanding of the unpredictable nature of travel and assumes all risks of travel, transportation and handling of passengers and baggage. 

Suppliers & Services 

Each supplier has their own terms and conditions that will apply to your reservation and purchase of travel related services, and you agree to abide by the terms and conditions of purchase imposed by any supplier. These may include, but are not limited to, payment of all amounts when due and compliance with the supplier’s rules and restrictions regarding availability and use of fares, products, or services. You understand that any violation of any such supplier’s conditions of purchase may result in cancellation of your reservation(s) or purchase, in your being denied access to any flights, hotels, cruises, or automobiles, in your forfeiting any monies paid for such reservation(s) or purchase, and in Wendy Bartley debiting your account for any costs we incur as a result of such violation. You are completely responsible for all charges, fees, duties, taxes, and assessments arising out of your travel bookings. 

Payments, Cancellations and Changes 

Payments are NOT held by our agency and are immediately released or paid directly to be processed by our suppliers. Any refunds or cancellations are subject to the suppliers' terms and conditions. We are not responsible for cancellations and cannot refund you any payments made unless the supplier decides to reimburse the funds. Additionally, there may be supplier charges for changes to your reservation including but not limited to names changes/corrections, dates, destinations, flight schedules, upgrades, downgrades, and alterations. 


Unless otherwise defined during the reservation process, final payment is due prior to departure or consumption according to each supplier’s (airline, hotel, cruise line, transfer company, sightseeing operators, and other travel service vendors) terms and conditions involved in your travel booking. If final and full payment is not received by the applicable due date, reservations are subject to cancellation and deposits shall be forfeited. In some cases there is NO REFUND once a booking is made and paid for. Your right to a refund if you change or cancel your travel plans is limited.  


All cancellations or no-shows are subject to penalties imposed by the supplier. If you require a copy of these terms, please contact the supplier, review the details in your itinerary, or contact Wendy Bartley. Additionally, all booking cancellations, transfers to another Agency, or no-shows are considered cancellations. All cancellations are subject to a non-refundable $100 per person fee imposed by Wendy Bartley.  

All changes MUST be requested in writing and a change fee of $50 payable to Wendy Bartley will be charged to your payment method on file prior to researching or facilitating any change. The fee is nonrefundable even if you decide not to proceed with the alteration.  

All cancellations and changes MUST be in writing and sent to Wendy Bartley by email. Wendy Bartley charges a $100/pp cancellation fee in addition to any supplier penalties. Upon making the booking, Passenger(s) hereby accept & acknowledge liability for all cancellation fees imposed by Wendy Bartley and the supplier(s). Your cancellation will be confirmed via email when processed. All cancellation and change fees will be charged to the credit card you authorized to pay for travel services or deducted from the supplier’s refund. 

Planning fees, cancellation fees, change fees, and any and all charges billed by and paid directly to Wendy Bartley are non-refundable. 

Booking Accuracy and Legal Names 

When you receive travel documents, it is the sole responsibility of the passenger(s) to review and verify all aspects of their booking to verify (but not limited to): passenger names, mailing address, email address, telephone number, date of birth, pricing, airfare, arrival/departure airports, accommodations, and organized activities on your booking receipt.  

Contact Wendy Bartley immediately if changes or corrections are required. Passenger assumes full & sole responsibility for any and all risks and/or costs involved with failure to report such errors and/or omissions for all passengers traveling.  

Passenger is required to verify the accuracy of the passenger’s LEGAL first & last names. It is mandatory that guest names be identical to the Passenger(s) LEGAL first and last names and identical to the names as they appear on booking and travel documents. The name, date of birth and gender that appears on the identification must exactly match the same data that is listed on airline ticket(s) and booking records. 


It is the responsibility of each Passenger to obtain and carry a valid passport, visa(s), and all other documents required by applicable government regulations. When traveling domestically or internationally, the U.S. Transportation Security Administration (TSA) and U.S. Department of Homeland Security (DHS) advise that everyone carry at least two forms of acceptable identification in order to board a flight. Acceptable identification can be found at http://www.tsa.gov/traveler-information/acceptable-ids; examples are DHS-designated enhanced driver’s license, USA Passport, a foreign government passport.  

Wendy Bartley strongly recommends that you consider that certain countries will not admit a passenger if their passport expires within six (6) months of the date of entry.   

Non-United States citizens may require additional documentation. Check with the nearest consulate or embassy of the destination you are travelling to and find out the entry requirements for non-U.S. citizens. Wendy Bartley neither controls nor warrants the issuance of visas related to applicable travel. Should a visa not be issued, Wendy Bartley is not responsible for lost payments made toward the contemplated trip.  

 Children and infants also require all such travel documents. Minors traveling with one custodial parent, and/or without both custodial parents, may be stopped and not admitted, unless authenticated and verified consent forms are provided to the authorities. You acknowledge any failure to strictly comply with these requirements may result in denied boarding or an undue delay at an airport security checkpoint causing Passenger to miss flight(s), and subsequent scheduled travel bookings on cruises and tours. Check each supplier’s website to ensure you and all members in your travel group or party obtain and carry travel documentation required.  https://help.cbp.gov/app/answers/detail/a_id/268/kw/travel for forms.  

Check the State Department website at https://travel.state.gov for further information. Immunizations may also be required. Failure to comply with these regulations may result in denied boarding, denied entry, and/or government imposed fines.  

Suggested reference materials for passport, visa, health requirements as well as travel advisories: 

For US Citizens: http://travel.state.gov  

Western Hemisphere Travel Initiative: http://travel.state.gov/travel/cis_pa_tw/cis_pa_tw_2223.html  

US State Department Travel Warnings: http://www.travel.state.gov/travel/cis_pa_tw/tw/tw_1764.html 

US State Department Travel Alerts: http://www.travel.state.gov/travel/cis_pa_tw/pa/pa_1766.html 

US Center for Disease Control for required vaccinations: http://www.cdc.gov/travel 

Visa information for US citizens: http://www.travel.state.gov/travel/cis_pa_tw/cis/cis_4965.html 

(examples of countries requiring Visas: Australia, Brazil, China, Egypt, India, Russia, & Turkey) 

For Canadian citizens: http://www.ppt.gc.ca 

*Note that this is not a comprehensive list of reference sites and is provided solely for your convenience.  These sites are owned and operated by third parties who may alter the URL at any time without notice. 


Each traveler is responsible to make absolutely certain to have the proper immunizations and required documentation of such immunizations before travel, and to make the necessary accommodation for security rules imposed by government authorities. Wendy Bartley shall not assume responsibility for the accuracy of health requirements or vaccination and/or documentation prior to departure or upon landing at the final destination. See your health practitioner for advice. Prior to travel, required inoculations, if any, must be recorded by Customer’s health practitioner on a valid vaccination certificate, which the Customer must carry for proof of inoculation where required. 

 If you are concerned about taking any medications or receiving certain inoculations, check with your health practitioner BEFORE booking. Check the USA State Department website http://travel.state.gov, for relevant information relating to travel to specific destinations, and the USA Centers for Disease Control http://wwwnc.cdc.gov/travel/ relating to health issues. For further information relating to security, safety issues, crime, the need for travel documentation (such as passports, visas, proof of health/vaccination certificates), health hazards, and other restrictions regarding travel to your domestic and/or international destination(s), and re-entry into the United States www.tsa.gov, www.dot.gov, www.faa.gov.us, www.ustreas.gov, www.cbp.gov on a regular basis for information regarding incidence of disease, terrorism, safety issues, crime, the need for travel documentation (such as passports, visas, proof of health/vaccination certificates), health hazards, and other restrictions regarding travel to your domestic and/or international destination(s), and re-entry into the United States especially your embassy and http://www.uscis.gov/ for non-USA citizens. (Passenger  is responsible to make Wendy Bartley aware when traveling on a passport from a country other than the USA.)  


Entry Requirements-Criminal Offences 

 Each foreign country holds different views of past criminal offenses, whether within or outside of their boundaries.  If you have a current or past offense, and you are unsure how the country you are traveling to (or through) views that offense, please contact that country directly for entry and exit requirements. (Details can be found at http://travel.state.gov/travel/cis_pa_tw/cis/cis_4965.html.)    

We feel it is an invasion of privacy for any member of our staff to make such an inquiry. For example, if traveling to or through Canada, Americans with a Driving While Intoxicated (DWI) record should always check whether current rules exclude admission, and potential waivers.  (Reference http://www.cic.gc.ca/english/information/faq/inadmissibility/index.asp). 




Travel to certain destinations may involve greater risk than others. Wendy Bartley urges customers to remain informed on a daily basis as to current news events, as well as to review travel prohibitions, warnings, announcements and advisories issued by the United States Government prior to booking travel to international destinations. Information on conditions in various countries and the level of risk associated with travel to particular international destinations can be found at http://www.state.gov, http://www.tsa.gov, http://www.dot.gov, http://www.faa.gov, http://www.cdc.gov, and http://www.cbp.gov The Smart Traveler Enrollment Program (STEP) is a free service provided by the U.S. Government to U.S. citizens who are traveling to, or living in, a foreign country. STEP allows you to enter information about your upcoming trip abroad so that the Department of State can better assist you in an emergency. Registration is recommended and provided by going to https://step.state.gov/step/ 





Airline tickets are highly restrictive, non-refundable, and non-transferable. Modification of passenger names, dates, times, routings, or departure/arrival airports is at the sole discretion of the airline and, if permitted, will likely be subject to a substantial change fee.  Passenger is responsible for any such fees.  Wendy Bartley acts as an intermediary between you and the airline.  Once you book a reservation, your credit card or debit card will be charged for the amount shown – regardless of whether the reservation is used. Credit will not be given for any unused airline tickets and cannot be used toward any future bookings. 

Seat assignments are subject to the airline's policies and may not be able to be made until you are at the airport on the day of departure.  Only tickets booked direct with the airline will earn frequent flyer miles. You agree to confirm all bookings with the airline prior to the stated date of departure and monitor all aspects of your flights directly with the airline website/app. 

Wendy Bartley's responsibilities in respect to air travel are limited by the relevant airline’s conditions of carriage.  The airline fulfilling your contract for carriage may change from the airline mentioned by Wendy Bartley.  Wendy Bartley is not able to specify the type of aircraft to be used by any airline.  If an airline cancels or delays a flight, you must work directly with the airline to ensure you arrive at your destination on or ahead of time. Wendy Bartley will not provide any refund for Trips missed, in part or full.  

 In addition to the limitations of liability set forth above, you agree that Wendy Bartley is not liable for any damages arising from or related to any airline timetable changes, delays, cancellations, missed connections, mechanical problems, inclement weather, seating reassignments, lost/delayed baggage, screening and security delays, refused boarding, or failure to check-in properly. 


Some countries that require airlines to treat the passenger cabin with insecticides prior to the flight or while on the aircraft. This list can be found on the DOT’s website, and is updated from time to time: http://www.dot.gov/office-policy/aviation-policy/aircraft-disinsection-requirements  



Each airline has its own policy regarding luggage.  We recommend that you check with your airline ahead of time for any weight restrictions and additional charges relating to checked baggage. You will be responsible for paying to the airline any additional charges for checked or overweight baggage, including, but not limited to, golf bags and oversized luggage.  If you exceed the weight limit set by your airline, and excess weight is permitted, you must pay a supplement directly to the airline at the airport. 

The airline is liable to you for the baggage you entrust to it only for the compensation contemplated in the international conventions and relevant statutes.  In the event of damage, late forwarding, theft or loss of luggage, you should contact the your airline and declare the damage, absence or loss of your personal effects before leaving the airport, and then submit a declaration, attaching the originals of the following documents: the travel ticket, the baggage check-in slip, and the declaration.  Wendy Bartley strongly recommends that you obtain an insurance policy covering the value of your items. 



The number of stars attributed to the hotels and other providers of accommodations quoted by Wendy Bartley correspond to a classification established as a point of reference in accordance with local standards in the host country. Please be advised that accommodations and the “star” designations may vary from country to country.  The comments we make in our descriptions are based on our knowledge of the establishments and the comments we have received from passenger(s). Wendy Bartley makes no guarantee about the suitability or availability of accommodation, and if the particular accommodation sought is unavailable, we will do our best to reserve comparable accommodation, if possible.  You would bear any additional costs, i.e. upgrades, etc. We reserve the right, for technical reasons, in cases of force majeure or actions by third parties, to replace the planned hotel with accommodation of the same category offering equivalent services.  This would only be in exceptional circumstances and in such cases, we will inform you as soon as we are aware of this necessity.


Room classifications and amenities may vary by hotel and/or country, so it is your responsibility to check with the hotel ahead of time to verify the specific amenities are offered at the time of your stay. In some cases, bedding preferences are request only, and Wendy Bartley makes no guarantee that its descriptions and photographs are an exact representation of the property or that you will receive the bedding configuration you have requested.  


An activity may not be appropriate for all ages or for individuals with certain medical conditions. Height, weight, age, and physical fitness requirements may be in place, and it is your responsibility to review these restrictions prior to booking.  Wendy Bartley may not be held liable in the event you are not able to participate in an activity or there is an accident which is due to a lack of vigilance on your part. 

It may happen that certain activities referred to in the Trip description are no longer provided by our local provider for climatic reasons, in the event of force majeure, during a stay out of the tourist season, or when the minimum number of participants required for providing a given activity is not reached (examples:  group sports, children’s clubs). In the early or late season some activities may not be available, some of the facilities (restaurant, swimming pool, etc.) may be closed, or maintenance work may be in progress.  As a rule, entertainment and sports activities may vary in frequency depending on how many people are staying at the time and on climatic conditions.  Particularly during the high season, it is possible that the number of parasols, loungers, sports equipment, etc., is insufficient for the demand.  The opening hours of bars, restaurants, and clubs, etc., may be irregular and dependent on the management of the establishment in question.  You agree that Wendy Bartley is not liable for activities unavailable due to any of the reasons listed above. 

 The sports activities offered for collective participation are often organized by outside providers.  Any travel costs related to such activities are at the  passenger(s) expense.  Similarly these activities may be withdrawn at the discretion of the organizer if there is insufficient demand.  This will not give rise to any entitlement to compensation. 

 You Acknowledge that the use or enjoyment of an activity may be hazardous and inherently risky and to the maximum extent permitted by law, Wendy Bartley shall have no liability for any personal injury or death; lost, stolen, damaged, or destroyed property; or other liability arising out of or in connection with the use and operation of the activity, and all actions or events occurring prior to, during, or after the activity. 



We ask parents travelling with infants to bring with them the appropriate food for their child, as they may not be able to find it at their destination.  You may be asked to pay a charge, for example for provision of a cot and/or for heating baby food and drinks. You should request this when making your reservation, though we cannot confirm the availability of such services. 


Wendy Bartley advises pregnant women to consult their doctors before making any reservation, in order to confirm that it is appropriate for them to participate in the trip. You agree that Wendy Bartley will not be liable for any damages arising from inability to participate in any or all of the trip due to pregnancy or related illness and no compensation will be payable under such circumstances. Please, also note that most cruise lines will not let you travel if you have completed 24 weeks of pregnancy on embarkation day. 

Special Needs/Disabilities 

Wendy Bartley recommends that all Passengers be in good physical and mental health and have medical approval to travel. Any physical disabilities must be reported to Wendy Bartley at the time of reservation upon initial booking so Wendy Bartley can contact the Suppliers to investigate amenities and/or special accommodations offered. We make no guarantee as to the ability of any accommodations, activity provider, or facilities advertised on its site to meet the special needs of disabled clients. Wendy Bartley has no special knowledge regarding the suitability for disabled persons of any portion of any tour or activity offered. For information concerning the suitability for disabled persons for any portion of any tour or other reservation, contact the supplier directly.  

Passenger is required to provide his or her own personal or individually prescribed devices such as wheelchairs, walkers, or similar devices. If more than minor assistance is needed, Suppliers may require that the Passenger be accompanied by a companion who is capable of, and responsible for, providing such assistance. Suppliers often reserve the right to reject Passengers whose mental or physical condition may interfere with the itinerary. Passenger(s) acknowledge and agree that Wendy Bartley shall be held harmless for any and all claims relating to Supplier rejection relating to mental or physical condition. 

Itinerary Changes  

If you have special needs or a disability you must call the provider of your travel ahead of time and verify that special needs can be met. Wendy Bartley Suppliers reserve the right to deviate from the direct, customary and/or scheduled route or itinerary for any reason, without limitation and without notice. Passenger(s) acknowledge and agree that Wendy Bartley is not responsible for Supplier deviations, delays, cancellations, mandated overnight stays, missed connections or any other condition beyond its control. Wendy Bartley is not liable for any loss due to Passenger’s gambling and is not responsible for any purchases made while on the trip. 

Limitation of Liability 

Without limitation, Passenger(s) assume the risk of, and agree that Wendy Bartley is not liable for any damages arising from or related to any act of God or public enemies, arrest, restraints of any government or rulers of people, piracy, war, revolution, extortion, terrorist activity, threatened or actual rebellion, political upheaval, civil unrest, riots, fire, lockouts, explosion, collision, weather conditions, dangers incident to the sea, mechanical or construction failures or difficulties, diseases, local laws, abnormal conditions or developments, closure of airports/seaports/hotels/train stations, carrier or supplier logistical problems, computer problems stranding, food or water poisoning, illness, grounding, perils of the sea, rivers, canals, locks or other waters, perils of navigation of any kind, theft, accident to or from machinery, boilers, or latent defects even though existing at commencement of the trip, desertion or revolt of crew, or lost/damaged/delayed luggage. 

Modification of Terms and Conditions 

The Terms and Conditions may be amended or modified by Wendy Bartley at any time without notice.  It is therefore essential that you consult the Terms and Conditions prior to making each and every booking, particularly in order to ensure what provisions are in operation in case they have changed since the last time an order was placed by you. 


Only those who have accepted the Terms and Conditions and affirmatively indicated their consent to be bound by the Terms and Conditions may make a booking with Wendy Bartley. Without this acceptance any order is subject to cancellation at any time. The failure of Wendy Bartley to act with respect to a breach of these Terms and Conditions by you, or others, does not waive its right to act with respect to subsequent or similar breaches. Wendy Bartley does not guarantee to take action against all breaches of these Terms and Conditions. 


Headings are for reference purposes only and do not limit the scope or extent of such section. 


Mandatory Arbitration/Forum/Choice of Law 

The Parties hereby agree that any and all disputes arising out of or relating to this Agreement shall be submitted to final binding arbitration in accordance with the Commercial Arbitration Rules of the American Arbitration Association and shall be governed by the laws of the State of Florida. The Parties agree that the arbitration shall take place in Highlands County, FL and will be conducted by a single mutually agreed upon arbitrator. The arbitrator shall permit both sides to conduct reasonable discovery, in her/his sole discretion, and shall render a written award. Payment of the cost of the arbitration, including the arbitrator’s fees and room rental, shall be split equally between the Parties. Judgment upon the award rendered by the arbitrator may be entered in any court having jurisdiction thereof. 


The Parties acknowledge and agree that this arbitration is their sole recourse and that they may not file a lawsuit against Wendy Bartley. If Passenger(s) fails to submit their claim to arbitration and instead files suit, Wendy Bartley shall be entitled to recover its attorney’s fees and other costs incurred in the enforcement of the terms of this Agreement, including costs incurred seeking referral to arbitration. Passenger(s) and Wendy Bartley agree that neither party shall be entitled to join or consolidate claims or arbitrate any claim as a representative or class action.